IMEMOI T & C
1. About Us
The items sold on www.imemoi.com are exclusively conceived, crafted and distributed directly by
IMEMOI
PARIS di MARGHERITA PENNA, hereto briefly called ‘The Seller’ or ‘IMEMOI’.
IMEMOI is the trading name registered by IMEMOI di MARGHERITA PENNA. Any unapproved use of the
registered logo, symbol or name may be legally prosecutable. IMEMOI is the owner of the website
www.imemoi.com and its contents. Reproduction, modification, transmission, republication and/or
redistribution to third parties for commercial purposes are strictly prohibited without the
express
written consent from IMEMOI.
About these Terms & Conditions
IMEMOI sells its products in accordance with the following terms and conditions. IMEMOI invites
everyone
who is interested into buying on www.imemoi.com, hereto briefly called ‘Customer’, to read
carefully the
following terms and conditions before placing any orders. We may modify these Terms & Conditions
from
time to time. Any changes made after the ‘Customer’ have placed an order will not apply to that
order or
any resulting contract, unless IMEMOI are required to make the change by law, in which case such
changed
term will apply to the order or resulting contract to that extent.
Eligibility to purchase
The products on sale on the website IMEMOI are destined to an individual as defined as
‘Customer’ or
‘Customers’. By “Customer” or ‘Customers’, IMEMOI intends person or persons who do not operate
their own
entrepreneurial nor professional activity that may include but not be limited to the re-sale of
merchandise purchased at IMEMOI. To place orders at www.imemoi.com ‘Customer’ must:
- Be an individual as defined as a Customer
- Be 18 years or older
- Be eligible and competent to enter legally binding contracts
- Have a valid e-mail address
- Have a valid Credit Card or a Verified Paypal Account or a Bank account
‘Customer’ will be required to confirm to be the person referred to in the payment details
provided
2. Payment
IMEMOI accepts the following methods of payment:
Credit card: When Customers place orders online, Credit Card details are forwarded to a
protected online
banking system provided by Stripe which accept Visa, Mastercard, American Express,
etc. IMEMOI Customers are guaranteed maximum Credit Card security because all transactions
are
processed following the payment provider official instructions.
If there are sufficient funds and the account information is
valid, the
order will be processed instantly. Credit cards are charged at the moment that the order is
confirmed
for available merchandise.
PayPal: IMEMOI welcomes payments from PayPal Accounts.
First-Time Customer: For Credit Card and PayPal payments IMEMOI can contact the Customer’s bank
for
approval of the charges or to double check the account information with PayPal. This
verification
process will delay immediate ping.
Price and currency
Published prices and final invoices are in Euro. Final credit card and PayPal debited amounts
may vary
based on currency fluctuations and bank commissions. IMEMOI encourages Customers to contact
their home
bank to receive the accurate price conversion and any bank commissions related to the
transaction.
Shipment costs depend on country of goods destination.
3. Purchase
Availability
Items featured on the website reflect the actual availability of the item in color and size.
Once the order is processed IMEMOI reserves the right to re-confirm the availability of the
merchandise,
verify the transaction’s validity and check the Customer’s record. Customers will be informed if
for any
reason the item ordered is not available or if the order cannot be processed as per the
Customer’s
request.
In the event that an ordered product proves to be unavailable for reasons beyond the control of
IMEMOI,
the customer will be notified by e-mail. The order will be cancelled and no bank debit will be
made or the order will be refunded.
IMEMOI reserves the right to offer the customer a replacement product, of the same price and
quality.
Processing orders
IMEMOI reserves the right to decline an order in the event that the order does not receive
express
verification or approval from the Customer’s bank.
Once an order is placed for available items no changes can be made to that order. Orders placed
separately will be shipped separately.
IMEMOI reserves the right to delay a shipment if the order is not able to be shipped for reasons
beyond
control.
It is at the sole discretion of IMEMOI to reserve the right to decline to process an order
and/or offer
service to anyone at any time.
Order Update
We remind Customers once an order is placed for available items no changes can be made to that
order.
Orders placed separately will be shipped separately.
4. Shipment and fess
Shipment is Free only in Italy. As required by International Laws regulating Commerce and Trade
of
imports and exports, all shipments from IMEMOI are accompanied by an invoice declaring the exact
total
value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice
declaring
the discounted value of the items.
Custom duties
Import duties and charges are not included in the item price or shipping cost. These charges are
the
buyer’s responsibility. Please check with ‘The Customer’ country’s customs office to determine
what
these additional costs will be prior to bidding or buying.
Shipment date
Orders are shipped from Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday
evening,
Saturday, and Sunday will be processed on Monday morning. We provide a standard shipping
service.
Estimated transit time after dispatch:
Usa e Canada: 5-7 days depending on destination
Europe: 3 days to main cities / 4 – 5 days to remote destination.
SouthAmerica: 5-7 days
Asia e Middle East: 5-7 days
Africa: 5-7 days.
IMEMOI shall not be held responsible for delays in shipments caused by weather conditions,
international
customs issues or any other circumstances beyond the control of IMEMOI.
We remind first-time Customers that IMEMOI will request PayPal to contact the Customer’s bank
for
approval of the charges. This verification will delay immediate shipping.
Orders with available merchandise are shipped the same day as order placement. In all cases,
IMEMOI
reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond
control.
Please note that during promotions and sales there may be delays in immediate
shipping.
Successful shipment delivery
Upon delivery of every order, Customers are asked to inspect the box carefully BEFORE signing
for the
delivery. IMEMOI packages are carefully sealed in a box with tape around the sides of the box.
If for
any reason the box looks tampered, either sign for the package with reservations or refuse the
package.
In the event that the box has been signed for with an unauthorized signature or there is
evidence that
the package has been tampered with, open a claim immediately with the courier and contact
info@imemoi.com If the package is not successfully delivered to the Customer’s address due to a
lack of
cooperation from the Customer (wrong telephone number, wrong address, absent at address,
non-compliance
with import regulations) as per the IMEMOI commercial agreement, the package may risk being sent
back to
Italy at the Customers expense including any import fees that may be assessed upon re-entry to
Italy.
These fees will be deducted from any eventual reimbursement.
IMEMOI also reserves the right to ship the order only to the Billing Address.
Faulty products
Items are considered "faulty" if they do not conform to our quality standards, which require
that goods
correspond to their description and be of satisfactory quality. If ‘The Customer’ receive faulty
purchased products, ‘The Customer’ have the right, within 48 hours, to ask for a repair,
exchange,
reduction in the price or a full or partial refund, according to our judgment. Please email
info@imemoi.com with images of any of ‘The Customer’s’ purchases, which ‘The Customer’ consider
have
been delivered faulty.
5. Return policy
If for any reason Customers are not satisfied with an order, the item(s) can be returned within
8 days
for:
A. Model Exchange
B. Refund
Return instructions
E-mail info@imemoi.com within 8 days from the delivery date to request a Return Authorization.
The
request must include, Name and Surname of ‘The Customer’, Order Number, Code(s) of the item(s)
to be
returned and Request of Model exchange or Refund. Without anyone of the previous elements the
request is
to intend invalid and IMEMOI will not process it.
Return shipments costs are in charge of ‘The Customer’ and deducted from any eventual
reimbursement.
Return shipment risk, as for example loss or damage, are totally in charge of ‘The Customer’.
‘The Customers’ can choose between two compensation options:
Model Exchange: Items can be exchanged only when a different model or a different color.
Refund: Refunds will be processed as soon as returned items have been checked and accepted. For
orders
paid by Paypal, the refunded amount will be available to customers in roughly 10 days and within
their
next billing statement. Processing time may vary depending on the credit card company accepted.
Returns must arrive within 10 days of receiving the Return Authorization.
Return terms and conditions
Item(s) must not have been worn, washed or altered in any way, and must not show any signs of
use. In
the case of defective or incorrect merchandise, Customers must follow the instructions above.
IMEMOI
reserves the right to request photographic support regarding defective or incorrect merchandise
before
authorizing a return for full reimbursement of shipping and import fees.
Pick-ups for all authorized returns with IMEMOI’s courier account numbers must originate from
the same
country of the original shipment.
IMEMOI reserves the right to refuse returns that are unauthorized and/or not sent as specified
in the
email detailing the return instructions. If an unauthorized return is accepted, IMEMOI will
deduct a 10%
administrative/re-stocking fee from the refund.
IMEMOI will not accept returned merchandised that does not follow the terms and conditions of
the
returns policy. Such items will be returned to the sender at the original shipment
address.
6. Privacy policy
IMEMOI with its legal headquarters in Bologna, Italy, provider of the services and activities
available
in the website www.imemoi.com. IMEMOI, may use the personal data, voluntarily provided by the
User, as
per the laws in force: Article 13 of Italian Law 196/2003.
Users are invited to visit this page periodically, for information according to updated laws and
regulations. IMEMOI specifies that, while the use of personal data is necessary to execute the
required
services, Users are assured that the use of such data will not be used for profiling research,
but
solely to facilitate site management and the execution of orders.
Personal data, voluntarily provided by the User, will be conserved on Italian Server and will
not be
communicated nor sold to a third party.
All necessary information required in order for credit card payments and transactions to be
processed
(credit/debit card number, expiry date, security code) will be sent to our bank and
fraud-monitoring
team for authentication, via encrypted protocol, without any third party interference. This
information
will never be seen or stored for any purpose by IMEMOI.
The security measures on our site are intended to help reduce the risk of unauthorized access or
dispersion of data that may cause any personal risk to the security of our Customers. For this
reason,
we suggest that site users ensure the computer that they are using has up-to-date security
software and
is connected to the internet through a reputable and trusted service provider.
IMEMOI has implemented security measures to protect the users and their data entered. Despite
their
efforts, IMEMOI cannot guarantee that these security measures will limit and exclude any and all
risks
of unauthorized access to this information. For this reason, we advise our users to always
navigate on
www.imemoi.com from a secure computer source with updated software that allows ample protection
of
sensitive data (antivirus software) and that the Internet provider itself possesses safety
requirements
for the secure transmission of such data over the Internet.
IMEMOI informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can
reserve
the right to request the following information from IMEMOI:
The confirmation of the existence of personal data relative to the User;
The clear communication of the data together with their source;
The motives and the finality of their use.
The request for the above information can be renewed with an interval of ninety days, except for
the
existence of justified motivations; the cancellation, the modification in anonymous format of
all of the
data in case of violation of laws, together with the data which is not used for the aims for
which they
were collected.
Declination of responsibility
IMEMOI publishes information on its web site IMEMOI to provide a service to Users, but declines
every
responsibility of the possibility of eventual technical inaccuracy and/or typographical errors.
Once
brought to attention, IMEMOI will execute immediate correction.
IMEMOI also reserves the right to make corrections and changes to the web site when necessary
without
giving prior notice.
IMEMOI does not offer any guaranty that the information published on its own website, is in
conformity
with the laws of the User’s competent jurisdiction.
IMEMOI website is a protected site according to international Internet standards which, if used
correctly, Users can be reassured not to encounter viruses.
However, IMEMOI declines any responsibility from eventual problems, damages, viruses or risks
that the
User may incur during the misuse of the website and declines any responsibility from eventual
faulty
operations of the website due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these
pages
periodically for updates, changes and corrections.
IMEMOI reserves the right to modify the terms and the conditions contained in this legal note
when it is
necessary without giving prior notice.
Cookies
What is a cookie and what is its purpose?
A cookie is a small file that is sent to the browser and saved on your device when you visit a
website
like www.imemoi.com.
Cookies allow the site to function efficiently and improve its services, in addition to
providing
information to the site owner for statistical or advertising purposes, primarily to personalize
your
navigation experience by remembering your preferences.
Which cookies do we use and for what purposes?
Our website uses various types of cookies and similar technologies, each of which has a specific
function. Below is a table explaining them.
Type of cookie & function
A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a
cookie is
either a:
Session cookie which is erased when the user closes the browser or
Persistent cookie which remains on the user's computer/device for a pre-defined period of time.
As for the domain to which it belongs, there are either:
First-party cookies which are set by the web server of the visited page and share the same
domain
Third-party cookies stored by a different domain to the visited page's domain. This can happen
when the
webpage references a file, such as JavaScript, located outside its domain.
Social Network Cookies are necessary to allow your social account to interact with our website.
The
social network cookies are not needed for navigation.
How can I disable cookies and manage my preferences?
The majority of browsers are configured to accept, control or potentially disable cookies
through the
settings. We nevertheless remind you that disabling navigation or functional cookies may affect
the
functioning of the website and/or limit the service we offer.
7. Italian law
The IMEMOI web site, in adhering to Italian law and in particular to the Court of Bologna,
states:
“Entering this website the User and IMEMOI agree that the laws and the regulations of the
Italian State
will enforce any questions pertinent to the use of the web site. The User and IMEMOI also agree
to
submit exclusively to the competent Court of Bologna for the questions above. IMEMOI does not
guarantee
in any way that material present on the website can be appropriate or of possible use in other
countries, and the access to those materials from places where the relative contents are illegal
is
expressly prohibited. Users who choose to enter this site from said locations, do so at their
own risk,
and are solely responsible to respect relative local laws.”
Intellectual and industrial property
All illustrations, images, characters, formats, graphics, and site characters are and remain the
exclusive property of IMEMOI or holders of such rights which have granted an exploitation right
to
IMEMOI. Any reproduction, performance or use of such rights by a Customer shall constitute an
offense-giving rise to legal action.
8. T & C
This notice contains the terms and legal conditions that govern the website, www.imemoi.com.
Users of www.imemoi.com accept and agree to respect all the conditions included in this
declaration.
If Users do not accept these terms, IMEMOI reserves the right to ask the Users to refrain from
using the
www.imemoi.com website.
The access and the use of the web site www.imemoi.com are for personal use only.
The visualization of the web site www.imemoi.com provides Customers with product information and
the
possibility to purchase merchandise.
Property & copyright
IMEMOI is the owner and have the right property of usage of the web site www.imemoi.com and its
contents.
The material included in the web site www.imemoi.com is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties
for
commercial purposes are strictly prohibited without the express written consent from IMEMOI.
IMEMOI does not allow the use of the web site’s contents or the trademark for any other purpose
than
what is written above.